FREQUENTLY ASKED QUESTIONS
ORDERS
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. While we cannot guarantee changes once an order has been placed, we will always do our best to assist before dispatch.
I entered the wrong shipping address. What should I do?
Oops it happens! Please contact us immediately. If your order has not yet been dispatched, we may be able to update your shipping details.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information so you can follow its journey.
SHIPPING
Do you offer free shipping?
Yes. We offer free standard shipping on Australian orders over $49 AUD.
How long does shipping take?
Orders are typically dispatched within 1–2 business days. Delivery timeframes may vary depending on your location and selected shipping method.
Do you ship internationally?
International shipping is currently unavailable. Join our mailing list to be notified when international shipping launches.
JEWELLERY
What materials do you use?
ARYE pieces are crafted using carefully selected materials designed for everyday wear. Material details of each item can be found on each product page.
Is your jewellery water resistant?
Many of our pieces are designed for everyday wear. However, we recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals to help preserve their beauty.
Is your jewellery hypoallergenic?
Our jewellery is thoughtfully selected with comfort in mind. Material information is listed on each product page to help you make an informed choice.
Will my jewellery tarnish?
Like all jewellery, natural wear may occur over time. Proper care and storage will help maintain the appearance and longevity of your pieces.
Can I wear my jewellery every day?
Absolutely. ARYE is designed for everyday moments. We recommend following our Care Guide to keep your jewellery looking its best.
PRODUCT INFORMATION
How do I choose the right size?
Sizing information can be found on individual product pages where applicable.
Will my item look exactly like the photos?
Yes, we do our best to represent each piece as accurately as possible. Minor variations in colour and appearance may occur due to screen settings and lighting conditions.
Do you restock sold-out items?
Selected styles may be restocked. Follow us on social media or join our mailing list for updates on future releases.
WARRANTY & RETURNS
Do you offer a warranty?
Yes. ARYE jewellery is covered by our warranty against manufacturing faults. Please visit our Warranty page for full details.
Can I return my order?
We accept returns on eligible items. Please refer to our Returns & Exchanges page for complete information.
What should I do if my item arrives damaged?
Oh no. If your order arrives damaged or faulty, please contact us within 48 hours of receiving your package and include photographs of the issue.
GIFTING
Does my order come packaged?
All ARYE orders are thoughtfully packaged and ready for gifting.
Can I send an order directly to someone else?
Yes. Simply enter the recipient's shipping address at checkout.
CONTACT
How can I contact ARYE?
For any questions, please visit our Contact page or email us directly at hello@aryestudio.com. We aim to respond within 1–2 business days.