RETURNS & EXCHANGES

Every purchase is designed to be chosen and worn with confidence. We want you to love your pieces.

If for any reason your piece isn't quite right, we accept returns on eligible full-priced items within 30 days of delivery.

If your item arrives damaged or faulty, we'll take care of it as quickly as possible.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must:

• Be returned within 30 days of delivery
• Be unused and in original condition
• Be returned with all original packaging
• Meet all return requirements outlined below

All returned items are inspected upon arrival to ensure they meet our return requirements.

ARYE reserves the right to refuse returns that do not meet these requirements.

HOW TO REQUEST A RETURN

To begin a return, please contact us with your order number and reason for return.

Once your return request has been approved, we'll provide further return instructions.

RETURN SHIPPING

Return postage costs are the responsibility of the customer for all approved returns, unless the item has been confirmed as faulty.

Shipping charges paid on the original order are not refundable.

For your protection, we strongly recommend returning items using a tracked delivery service. ARYE cannot accept responsibility for returns that are lost, delayed, or damaged in transit and will only process returns once they have been received.

REFUNDS

Once your return has been received and inspected, your refund will be processed back to your original payment method.

Please allow time for your financial institution to process the refund.

If a discount code or promotional offer was applied to your order, any refund will reflect the amount paid at checkout.

STORE CREDIT

If preferred, eligible returns may be issued as store credit.

Store credit is valid for 3 years from the date of issue and can be used on any future ARYE purchase.

EXCHANGES

We do not currently offer direct exchanges.

If you would like a different style, size, or item, we recommend returning your eligible item and placing a new order once your return has been approved.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Earrings, for hygiene reasons
• Sale or clearance items
• Gift cards
• Personalised, customised, or made-to-order items

GIFT RETURNS

Items received as gifts may be eligible for store credit only.

FAULTY OR DAMAGED ITEMS

We take great care in preparing every order, however if your item arrives damaged or faulty, please contact us within 48 hours of delivery and include clear photographs of the issue.

We'll work with you to resolve the matter as quickly as possible.

WHAT IS NOT CONSIDERED FAULTY

The following are not considered manufacturing faults:

• General wear and tear
• Accidental damage
• Improper care or storage
• Exposure to chemicals, perfumes, lotions, or water
• Lost or stolen items
• Natural ageing of materials over time

For more information on caring for your jewellery, please visit our Care Guide.